Estimates: the purpose of the in-home estimate is for us to listen to what you want your hardwood floors to look like, and then evaluate the job to determine how much material and labor is required to meet that goal. We will discuss the process with you, offer suggestions, and provide honest, objective recommendations on the products and services required. Our goal is to provide you with the highest quality and value for your money.

Scheduling: we provide you with a realistic timeline for the job so you can plan accordingly.  Be prepared to spend a couple nights out of the house while the floor finish is applied: you can’t have access to the floors while the finish is drying.

Quality: jobs are done right the first time with attention to detail. Your home is left clean when we’re done.

Professionalism: everyone at Berlin Flooring is a long-term employee with at least 10 years experience, not a subcontractor. Everyone is covered by worker’s compensation and liability insurance. We enjoy working in our trade and our positive attitude is reflected in our work. We conduct ourselves in a professional and respectful matter in your home; no cursing or smoking on the job. We treat your home as if it were our own.

Integrity: sometimes touch-ups are required after the job is completed; it’s the nature of our trade. We will come back to fix any problems promptly.

Relationships: we enjoy spending time with our customers during every step of their project. Our goal is to establish continued relationships with our customers so they call us any time they need hardwood flooring work in the future. We value our customers and appreciate the repeat business they have given us over the years.